In case you missed it (because I only mentioned it on twitter), I have another article up on Sticky Minds this week.
Here’s the abstract:
Many testers have been involved in post-ship decisions about bugs that "got away"–bugs that escaped testing and found their way into customer’s hands. Often, these post-mortem discussions end up with finger pointing and threats, but with the right focus, these discussions are a wonderful opportunity for learning and growth.
And here’s a link to the article.